Case study: mySoudronic with Silgan Containers
Enhancing production efficiency with mySoudronic
When mySoudronic was introduced in fall 2023, a customer portal designed to support our customers and their operating personnel anytime, anywhere, and on any device, Silgan Containers was one of our first customers to embrace mySoudronic. The portal offers a variety of applications, many of them are even free of charge.
Silgan’s needs
Silgan Containers, a company specializing in the production of metal packaging for food, operates twenty-eight manufacturing plants worldwide, with eighty employees at its location in Kenosha, Wisconsin, USA. Facing the challenge of managing three complete production lines of food cans and preparing for the installation of three more, Silgan chose the mySoudronic premium subscription to take full advantage of all applications and services available.
The company’s primary motivations for implementing mySoudronic were twofold: enhancing staff training and enabling production monitoring from anywhere. These requirements were essential for maintaining efficiency and ensuring smooth operations.
Key applications utilized by Silgan
Academy, the e-Learning application, became a vital training tool for Silgan. Supervisors used it to train new mechanics, who also had their own mySoudronic logins to rewatch training videos. This ensured that new hires were well-prepared and knowledgeable about the machinery they would be working with. With different levels of courses available, skilled staff could also benefit from advanced and in-depth e-Learning modules. Academy provides a structured way to track completed training and offers positive reinforcement upon completion.
As tracking line efficiency is very important for Silgan, they considerd the application Insights as the most powerful tool in mySoudronic. Insights also provided helpful tools such as error statistics, downtime by machine, and maintenance information.
«The dashboard was clean and easy to understand, and the ability to drill down into specific issues was exactly what we needed for tracking and improving downtime. In addition, the data was exportable and allowed deeper analysis and reporting.»
Heather Paullin, Plant Superintendent
Another standout feature for Silgan was the Machine Overview, which provided a current list of assets along with crucial information at their fingertips. This comprehensive overview made it easier for them to monitor and manage their equipment effectively.
With a wealth of information readily available and an intuitive layout, Silgan found that the Self Support feature made it easy to find support 24/7. It increased their ability to solve problems independently. For more complex issues, they utilized Support Tickets.
«We were impressed how quickly Soudronic responded to our support requests. The system also maintains an electronic history of all support requests that proved helpful for tracking and resolving issues.»
Jim Hawley, Plant Manager
Discover mySoudronic
Together with Silgan, more than 150 canmakers already benefit from the innovative applications that mySoudronic offers. Our customer portal is designed to streamline operations, enhance productivity, and provide unparalleled support. We are constantly enhancing mySoudronic to meet the specific requirements of our valued customers. Visit our Digital Solutions page for more information and to see how you can get started.